Terms and Conditions

Terms and Conditions

1. General

1.1. The following General Terms and Conditions govern the contractual relationship between consumers (hereinafter: “customer” or “user”) and Sunside Apartments Pula (hereinafter: “landlord”).

1.2. The inclusion of our own terms and conditions is hereby rejected.

2. Conclusion of the contract

2.1. The subject of the contract is the rental of apartments for accommodation as well as all other services provided to the customer in this context.

2.2. The descriptions displayed on the website serve as an invitation to the customer to submit a non-binding offer, whereupon we will check our capacities and submit a similarly non-binding offer to the customer. If the customer accepts this offer, they will subsequently receive a booking confirmation.

2.3. The contract only comes into effect when the landlord sends the booking confirmation to the customer.

2.4. The customer agrees to receive offers/booking confirmations/invoices electronically. The files are generally sent in PDF format via email.

2.5. Should the offer/invoice contain printing errors or should there be technically caused transmission errors regarding the price, the lessor is entitled to contest the offer/invoice. Any payments already made by the customer will then be refunded immediately.

2.6. The data provided by the customer during the booking process will be processed, stored, and utilized for the purpose of executing the contract. In accordance with the Hospitality Act of the Republic of Croatia (Zakon o ugostiteljskoj djelatnosti) and the General Data Protection Regulation (GDPR), the personal data of all guests must be registered in the central state electronic system "eVisitor" to fulfill the legal obligations of the host. In this system, the data is legally stored and retained for a period of 10 years. Contractual documents and invoices will also be stored in accordance with applicable Croatian law. Further information can be found in the Privacy Policy.

3. Services/Prices/Payment

3.1. The landlord is obliged to keep the apartments booked by the customer available and to provide the agreed services within the agreed period.

3.2. The customer is obligated to pay the applicable rates for the apartment rental and to make a deposit of 20% to the landlord's account within 3 business days of receiving the booking confirmation. The remaining balance is due no later than the day of arrival. If payment deadlines are not met, the landlord may withdraw from the contract. Non-payment is considered a cancellation and entitles the landlord to re-let the apartment.

3.3. No additional charges will be levied for waste disposal, water or car parking.

4. Cancellation/Withdrawal Policy

4.1. Cancellations are free of charge up to 30 days before arrival. Between 29 and 14 days before arrival, 50% of the total price is due. Between 13 and 7 days before arrival, 75% of the total price is due. For cancellations less than 7 days before arrival, as well as in the case of no-show, early departure, or late arrival, 100% of the total price is due. Cancellations must always be made in writing. You may nominate a substitute who will fulfill the contract under the aforementioned conditions.

4.2. If the customer fails to make an advance payment agreed upon in accordance with section 3.2, the landlord is entitled to withdraw from the contract.

4.3. Furthermore, the landlord is entitled to terminate the contract without notice for objectively justified reasons, in particular if force majeure or other circumstances beyond the landlord's control make performance of the contract impossible; apartments are booked culpably under false pretenses; the landlord has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the safety of the tenant, or the landlord's public image; or the purpose of the stay is unlawful. The operator's justified termination does not entitle the customer to compensation.

5. Provision, handover and return of the apartments

5.1. The customer does not acquire any right to the provision of specific apartments that have not been expressly agreed upon in writing.

5.2. Arrival and Departure: The accommodation is available to the customer from 2:00 PM on the day of arrival and until 10:00 AM on the day of departure. These times must be adhered to unless otherwise agreed upon individually.

5.3. If the tenant does not arrive by 10:00 p.m. on the arrival date, the contract will be considered terminated after a period of 12 hours, provided the landlord has not received notification. The landlord is then free to dispose of the apartment as they see fit. A (partial) refund of the rent due to early departure or no-show is generally not granted.

6. Tenant's obligations/House rules

6.1. Quiet hours between 22:00 and 08:00 must be observed so that all guests can have a restful night.

6.2. The apartments must be left in the same condition as they were found. Garbage must be disposed of in the designated containers. It is forbidden to damage fixtures, furniture, fittings, or equipment. The landlord must be informed immediately of any loss or damage. If the damage is caused by the customer, they are liable for compensation. Any damage or defects discovered upon arrival must be reported to the landlord immediately. It is forbidden to remove furnishings or equipment (towels, blankets, etc.) from the apartment.

6.3. All our apartments are non-smoking. We are happy to provide an ashtray for smoking on the terrace.

6.4. Please take good care of the apartment keys. A fee will be charged for lost or damaged keys. We also ask that you always lock the apartments.

6.5. When leaving, it is essential to close windows and doors, close parasols, switch off lights and all electrical appliances (TV, air conditioning, stove…) and turn off the taps.

6.6. Each guest is responsible for their own belongings and valuables left in the apartment. The landlord accepts no liability for any loss or damage to these items.

7. Other provisions

7.1. Subletting of booked apartments is prohibited.

7.2. Any use of the apartment for purposes other than accommodation is prohibited.

7.3. Access for visitors not included in the booking is only permitted by prior arrangement.

7.4. Pets are not allowed.

7.5. Under special circumstances, e.g., in case of danger or to prevent potential damage, the landlord has the right to enter the apartment. He is obligated to inform the guest of this at the next contact.

7.6. The tenant agrees that data concerning their person, necessary for the execution of the rental agreement, will be stored. All personal data will be treated with absolute confidentiality. Please refer to our privacy policy for further information.