House rules
Dear guests,
In order to ensure that all our guests have a pleasant stay, we kindly ask you to observe the following house rules:
1. Arrival and Departure: Your accommodation will be available from 2:00 PM on your arrival day and until 10:00 AM on your departure day. We kindly ask you to adhere to these times unless otherwise agreed. Upon arrival, please present your identity card or passport for the legally required registration in the Croatian eVisitor system via the Tourism Association. In accordance with the General Data Protection Regulation (GDPR), this data will be collected solely for the purpose of fulfilling our legal obligations and will be stored in the eVisitor system for 10 years as required by law. A (partial) refund of the rent due to early departure is generally not possible.
2. Cleanliness and Inventory: Please leave the apartments as you found them. Garbage must be disposed of in the designated containers. All used items must be returned clean and dry to their original location. Dishes and other inventory may not be exchanged between apartments. It is forbidden to damage fixtures, furniture, fittings, or equipment. Should anything go missing or be damaged, the owner must be informed immediately. If the damage is caused by the guest, they are liable for compensation. It is forbidden to remove furnishings or equipment (towels, blankets, etc.) from the apartment.
3. Rest and Respect: Please respect the quiet hours between 10:00 PM and 8:00 AM so that all guests can have a restful night.
4. Non-smoking rooms: All our apartments are non-smoking. We are happy to provide an ashtray for smoking on the terrace. Please ensure you do not leave any embers and do not throw hot cigarettes into the bins.
5. Guests and visitors: Access for visitors not included in the booking is only permitted by prior arrangement.
6. Pets: Pets are not allowed.
7. Keys and Access: Please take good care of your apartment keys. A fee will be charged for lost or damaged keys. We also ask that you always lock your apartment. When you leave, please be sure to close all windows and doors, fold down any parasols, turn off the lights and all electrical appliances (TV, air conditioning, stove, etc.), and turn off the taps.
8. Valuables: Each guest is responsible for their own belongings and valuables left in the apartment. The landlord accepts no liability for any loss or theft of these items.
9. Reporting and Problems: Should you encounter any problems or defects during your stay, please inform us immediately so that they can be resolved as quickly as possible. As a guest, you are responsible for your own behavior in the house and its surroundings and will bear the consequences in the event of an accident.
10. Entry to the apartment by the owner: Under special circumstances, e.g., to prevent potential damage or danger, the owner has the right to enter the apartment. The owner is obligated to inform the guest of this upon their next contact.
Should a guest fail to comply with the house rules, we reserve the right to terminate the service to that guest.
We thank you for your cooperation and understanding.
We are available to answer any questions you may have.
Sunside Apartments Pula